Privacy Policy – FlixHub IPTV UK

At FlixHub IPTV UK, your privacy is our priority. We are committed to protecting your personal data while delivering uninterrupted access to IPTV subscriptions, live channels, and 4K streaming in the United Kingdom and abroad. This privacy policy outlines what data we collect, how it is used, your rights, and how we comply with privacy laws like the UK GDPR.

1. What Information We Collect

When you interact with FlixHub IPTV, we may collect:

Device and browser data (OS, screen size, user agent)
IP address and geolocation (for language and regional access optimization)
Referral data (how you found our IPTV service)
Usage statistics (pages visited, buttons clicked, time spent)

We do not collect sensitive personal information such as names, emails, or billing details directly. Payments are processed securely via third-party providers (e.g., Stripe or Crypto platforms).

2. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data under the following legal bases:

To fulfill our contract with you (i.e., providing IPTV service)
To comply with legal obligations (e.g., fraud prevention)
To pursue legitimate interests (e.g., analyzing service usage to improve performance)

3. How We Use Your Data

To ensure stable access to IPTV channels and on-demand content
To track issues such as buffering, playback errors, and login failures
To analyze usage and improve user experience across devices
To prevent account abuse and manage simultaneous logins
To monitor anonymous visitor behavior and optimize marketing funnels

4. Cookies & Tracking Technologies

FlixHub uses cookies to maintain sessions, remember preferences, and collect anonymized analytics through tools like Google Analytics, Vercel Analytics, and Meta Pixel. These cookies may:

Remember your last-visited IPTV page
Help us detect technical errors or failed connections
Track conversion events (e.g., trial sign-ups)

You can disable cookies through your browser, but this may affect functionality.

5. Third-Party Services

We use third-party services that may access anonymized data to deliver better performance, support, and analytics. These include:

Google Tag Manager
Vercel (for app hosting and edge performance)
Stripe or crypto gateways (for subscription payments)

All third-party services comply with data protection requirements.

6. Data Security

We implement HTTPS encryption and firewall protection on all IPTV streaming endpoints and dashboards. Data stored is minimal and encrypted at rest. Access to admin areas is restricted and logged.

7. Data Retention

We only retain log and analytics data for as long as necessary (typically 90 days) for system maintenance and improvement. Subscription records are anonymized upon termination of service.

8. Your Rights

As a UK or EU resident, you have the right to:

Access your data
Request deletion or correction
Withdraw consent
Lodge a complaint with a data protection authority

To exercise any of these rights, please message us on WhatsApp.

9. Children's Privacy

FlixHub IPTV does not knowingly collect or process data from children under 16. Our service is intended for users aged 18 and older.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal updates, or new tools. Users will be notified via banner or within the app when changes occur.